What do Intuit's 'AI-Driven Expert Platform' and ADP's 'HCM Technology Leadership' reveal about the future of business automation?

Intuit's "AI-Driven Expert Platform" points to a future where software takes the lead, and human assistance is a supplemental, on-demand feature. In this model, the platform is designed to automate nearly every aspect of a user's financial life. For the inevitable edge cases or complex situations, Intuit's strategy is to "Connect People to Experts" through a "virtual expert network." The user remains in control, and the platform acts as a high-tech marketplace that provides a bridge to human professionals when needed, blending powerful automation with accessible expertise.

ADP's "HCM Technology Leadership" reveals a different future, where technology's primary role is to empower human experts and enable service delivery at a global scale. ADP's strategy is built on providing "Unmatched Expertise and Outsourcing Solutions," where the client is buying the expert service itself, not just the software. In this model, technology like their "Next-Gen Payroll Platform" and AI-powered data analytics are the tools that allow ADP's specialists to manage complex, multi-country compliance and provide strategic insights. This shows a future where automation doesn't replace the expert but makes them more powerful and efficient.